Carson College Directory

Curriculum Vitae

Prior to joining Washington State University as an Assistant Professor of Marketing, Bitty completed a PhD in Marketing at the University of Missouri. Her research interests are fueled by her professional experience in development and sales prior to joining academia and seek to enhance understanding of how sales interactions unfold and influence performance. Her research aims to provide practitioners with insights that would enable more effective sales training, management, and evaluation. To answer these questions, she uses unstructured data (acoustic, text) to explore sales interactions dyadically and dynamically through text mining, natural language processing, and acoustic analysis. In her down time, she likes to eat good food, travel anywhere and everywhere, and explore all the Palouse has to offer with her dog Kenai.

Research Interests