Carson College Directory

Curriculum Vitae

Dr. Christina G. Chi joined the Carson College of Business (CCB) in 2007 and is Professor at the School of Hospitality Business Management (SHBM). She is also Hospitality Business Management Fellow and Research Insights Coordinator at SHBM. She teaches hospitality revenue management and accounting (undergraduate & MBA), service management seminar (MBA) and tourism seminar (PhD). Her area of research includes tourism marketing, travelers’ behaviors and hospitality management. Her primary research focus is on tourist satisfaction, destination loyalty, residents’ attitude and wellbeing, as well as tourism/hospitality sustainability issues. Her other research interests include generations/labor issues in the hospitality workplace, consumers’ food & wine consumption behaviors, customers’ complaint behaviors. Dr. Chi is well published in top tier tourism & hospitality journals<i>.</i> Her research has been presented at numerous hospitality and tourism conferences. In addition, Dr. Chi’s research has high impact and is widely cited (google scholar profile: <u>https://scholar.google.com/citations?user=LpMZgwwAAAAJ&hl=en</u>). She is included in the world’s top 2% most cited scientists’ list (career-long and single-year) published by Stanford University & Elsevier. Because of her strong research reputation and academic standing, Dr. Chi is regularly invited by universities in various parts of the world as visiting professor and guest lecturer to collaborate on research and teaching, and as external reviewer for their faculty promotion. Additionally, Dr. Chi is frequently invited by research foundations in various countries to review and assess grant proposals. Dr. Chi is Research Fellow for School of Tourism and Hospitality, University of Johannesburg, South Africa and Research Fellow for International Center for Sustainable Tourism and Hospitality, University of Mauritius, Mauritius. In 2020, Dr. Chi was inducted into International Association for China Tourism Studies (IACTS) as a fellow. In 2021, Dr. Chi was appointed as a Member of the Business Studies Panel of the Research Grants Council (RGC) of Hong Kong, SAR. Dr. Chi is also frequently interviewed by the media on tourism and hospitality related issues, including China Global Television Network (CGTN) America, CNN, BBC World and others (LinkedIn Profile:<u> https://www.linkedin.com/in/christina-g-chi-2282627a/</u>). Dr. Chi serves on the editorial boards for several hospitality & tourism journals and reviews papers regularly for top tier hospitality & tourism journals. She also serves on the board of Greater Western Chapter of Travel and Tourism Research Association (GWTTRA) and on several committees of the International Council of Hotel, Restaurant and Institution Education (ICHRIE). At the WSU, Dr. Chi serves on various university, college and department committees. She also serves as the faculty advisor for several major RSOs (registered student organizations). Dr. Chi received her MS and PhD degree from the Oklahoma State University and prior to joining the WSU, she was a faculty member at the University of Arkansas at Fayetteville.

Research Interests

Teaching Interests