Carson College of Business Faculty Directory

Carson College Directory

Dogan Gursoy

Taco Bell Distinguished Professor
Hospitality Business Management

Contact

Phone: (509) 335-7945
Office: TODD HALL 0340G ACADEMIC FACULTY OFFICE

Education

  • PhD (Virginia Polytechnic Institute and State University)
  • MS (University of New Haven)
  • BS (Cukurova University)

Dogan Gursoy

Dr. Dogan Gursoy is Regents Professor and Taco Bell Distinguished Professor in the School of Hospitality Business Management, Carson College of Business at Washington State University. He is also the Editor-in-Chief of Journal of Hospitality Marketing & Management (SSCI IF: 12.5). Dr Gursoy has published over 200 research publications in refereed journals and 12 books. The scientific impact of his publications is evident in the cumulative h-factor of 92 and over 39,000 citations (google scholar profile: https://scholar.google.com/citations?user=p9ndUsYAAAAJ&hl=en). He is recognized and consistently ranked as one of the most prolific hospitality and tourism scholars worldwide. He is also ranked as the number 78 researcher in the United States in Business and Management category and the number 136 researcher worldwide in the same category. He is the recipient of the 2021 ICHRIE Lifetime Research Achievement Award and the 2019 University of Delaware's Michael D. Olsen Research Achievement Award. Dr. Gursoy is also one of the few hospitality and tourism scholars who received the Highly Cited Researcher Award and Recognition from Clarivate in 2021, 2022 and 2023. According to Clarivate, the Highly Cited Researcher Award recognizes the true pioneers in their fields over the last decade, demonstrated by the production of multiple highly cited papers that rank in the top 1% by citations for field and year in the Web of Science. Clarivate states that of the world’s scientists and social scientists, Highly Cited Researchers truly are one in 1,000. As a leading hospitality and tourism scholar, Dr. Gursoy focuses on topics such as use of artificially intelligent devices in service delivery, sustainability, services management, tourist behavior, and hospitality and tourism marketing.

Research Interests

authenticity
before and after consumption preferences
burnout/engagement
co-creation
collaborative consumption
community support for tourism development
consumer attitudes
consumer behavior
consumer decision-making
consumer decision-making in online contexts
consumption experiences
cross cultural studies
cultural values
culture
customer behavior
customer post-purchase behavior
customer satisfaction/loyalty in tourism and hospitality industry
destination marketing and analytics
digital economy and social effects
employee wellbeing
employee-organization relationship
experiential marketing
experiential purchases
hospitality and tourism marketing
hospitality curriculum
hotel general manager leadership
individual differences and job characteristics in hospitality work outcomes
information search
interaction between people and information technologies (IT) in organizations
involvement and generational leadership
local residents' attitudes towards tourism development
marketing
residents' perception and behavior towards tourism development
service behavior
service failures
service management and consumer behavior in the hospitality industry
services management
sharing economy
social influence
social media
sustainability
sustainability in the tourism and hospitality industry
tourism experience design
tourist behavior
travel technology
traveler behavior
travelers' behaviors and attitudes
travelers' information search behavior

Teaching Interests

data analytics
hospitality business management
hospitality operational analysis
marketing
research methods
revenue management
statistics
strategy

Journal Articles

  • Dogan Gursoy ChatGPT and the hospitality and tourism industry: an overview of current trends and future research directions Journal of Hospitality Marketing & Management, 2023
  • Dogan Gursoy Cultural Value Orientation and Hospitality Employee Voice Behavior: The Moderating Role of Leader-Member Exchange (LMX) Journal of Hospitality & Tourism Research, 2023
  • Dogan Gursoy Customers' acceptance of artificially intelligent service robots: The influence of trust and culture International Journal of Information Management, 2023
  • Dogan Gursoy Diversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change Journal of Hospitality Marketing & Management, 2023
  • Dogan Gursoy Effects of perceived benefits and concerns misfit on residents' destination citizenship behaviors: a moderating role of perceived risk of COVID-19 recurrence Journal of Sustainable Tourism, 2023
  • Dogan Gursoy Effects of social media on residents' attitudes to tourism: conceptual framework and research propositions Journal of Sustainable Tourism, 2023
  • Dogan Gursoy Hotel philanthropy and brand attitudes: Can donation type and amount influence customers' warmth perceptions and attitudes? JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT, 2023
  • Dogan Gursoy Impact of social media posts on travelers' attitudes and behaviors towards a destination after a natural disaster: moderating role of the source of the post Journal of Sustainable Tourism, 2023
  • Dogan Gursoy Managers' Motivating Language and employees' Job Engagement: The Role of Meaningfulness and Employee- Manager Relationships Journal of Quality Assurance in Hospitality & Tourism, 2023
  • Dogan Gursoy Metaverse in services marketing: an overview and future research directions Service Industries Journal, 2023
  • Dogan Gursoy Role of trust in customer attitude and behaviour formation towards social service robots International Journal of Hospitality Management, 2023
  • Dogan Gursoy The Artificial Intelligence Paradox: Opportunity or Threat for Humanity? International Journal of Human-Computer Interaction, 2023
  • Hui Lv, Si Shi, Dogan Gursoy A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism , 2022
  • Yuksel Ekinci, Dogan Gursoy, Ali Can, Nigel Williams Does travel desire influence COVID-19 vaccination intentions? Journal of Hospitality Marketing & Management, 2022
  • Dogan Gursoy, Yuksel Ekinci, Ali Can, Jessica Murray Effectiveness of message framing in changing COVID-19 vaccination intentions: Moderating role of travel desire Tourism Management, 2022
  • Jin Ai, Dogan Gursoy, Yue Liu, Xingyang Lv Effects of offering incentives for reviews on trust: Role of review quality and incentive source , 2022
  • Xiaorong Fu, Jing Pan, Dogan Gursoy Effects of online commercial friendships on customer revenge following a service failure Journal of Business Research, 2022
  • Hongxia Lin, Meng Zhang, Dogan Gursoy Effects of Tourist-to-Tourist Interactions on Experience Cocreation: A Self-Determination Theory Perspective Journal of Travel Research / the Travel Research Association, 2022
  • Xing'an Xu, Juan Liu, Dogan Gursoy Emotional intelligence similarity in service recovery Annals of Tourism Research, 2022
  • Dogan Gursoy, Suresh Malodia, Amandeep Dhir The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions Journal of Hospitality Marketing & Management, 2022
  • Hengxuan Chi, Gregory Denton, Dogan Gursoy Interactive effects of message framing and information content on carbon offsetting behaviors Tourism Management, 2021
  • Gregory Denton, Hengxuan Chi, Dogan Gursoy An examination of the gap between carbon offsetting attitudes and behaviors: Role of knowledge, credibility and trust International Journal of Hospitality Management, 2020
  • Hongxia Lin, Oscar Chi, Dogan Gursoy Antecedents of customers' acceptance of artificially intelligent robotic device use in hospitality services Journal of Hospitality Marketing & Management, 2020
  • Hengxuan Chi, Gregory Denton, Dogan Gursoy Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda Journal of Hospitality Marketing & Management, 2020
  • P Modica, Levent Altinay, A Farmaki, Dogan Gursoy Consumer perceptions towards sustainable supply chain practices in the hospitality industry Current Issues in Tourism, 2020
  • Dogan Gursoy, Christina Chi Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda Journal of Hospitality Marketing & Management, 2020
  • Xiaowei Xu, Dogan Gursoy Exploring the relationship between servicescape, place attachment, and intention to recommend accommodations marketed through sharing economy platforms Journal of Travel & Tourism Marketing, 2020
  • Hongxia Li, Dogan Gursoy, , Meng Impact of customer-to-customer interactions on overall service experience: A social servicescape perspective International Journal of Hospitality Management, 2020
  • Hongxia Lin, Meng Zhang, Dogan Gursoy Impact of nonverbal customer-to-customer interactions on customer satisfaction and loyalty intentions International Journal of Contemporary Hospitality Management, 2020
  • Hongyan Jiang, Huimin Tan, Fan Wan, Dogan Gursoy The impact of power on destination advertising effectiveness: The moderating role of arousal in advertising Annals of Tourism Research, 2020
  • Li Pan, Dogan Gursoy, Traveling to a Gendered Destination: A Goal-Framed Advertising Perspective Journal of Hospitality & Tourism Research, 2020
  • Dogan Gursoy A critical review of determinants of information search behavior and utilization of online reviews in decision making process International Journal of Hospitality Management, 2019
  • Yi Wang, Si Shi, Yang Chen, Dogan Gursoy An examination of market orientation and environmental marketing strategy: the case of Chinese firms Service Industries Journal, 2019
  • Patricia Picazo, Sergio Moreno-Gil, Dogan Gursoy Analysis of the projected image of tourism accommodations: a methodological proposal International Journal of Contemporary Hospitality Management, 2019
  • Si Shi, Dogan Gursoy, Liujing Chen Conceptualizing home-sharing lodging experience and its impact on destination image perception: A mixed method approach Tourism Management, 2019
  • Dogan Gursoy, Oscar Chi, Lu Lu, Robin Nunkoo Consumers acceptance of artificially intelligent (AI) device use in service delivery International Journal of Information Management, 2019
  • Dogan Gursoy, Chaozhi Zhang, Oscar Chi Determinants of locals' heritage resource protection and conservation responsibility behaviors International Journal of Contemporary Hospitality Management, 2019
  • Lu Lu, Ruiying Cai, Dogan Gursoy Developing and validating a service robot integration willingness scale International Journal of Hospitality Management, 2019
  • Lu Lu, Cai Raine`, Dogan Gursoy Developing and Validating a Service Robot Integration Willingness Scale. International Journal of Hospitality Management, 2019
  • Hongxia Lin, Meng Zhang, Dogan Gursoy, Xiaorong Fu Impact of tourist-to-tourist interaction on tourism experience: The mediating role of cohesion and intimacy Annals of Tourism Research, 2019
  • G. E. Santos, Dogan Gursoy, M Ribeiro, A. Netto Impact of transparency and corruption on mega-event support Event Management, 2019
  • Zhe Ouyang, Dogan Gursoy, Kuan-Chou Chen It's all about life: Exploring the role of residents' quality of life perceptions on attitudes toward a recurring hallmark event over time Tourism Management, 2019
  • Dogan Gursoy, Zhe Ouyang, Robin Nunkoo, Wei Wei Residents' impact perceptions of and attitudes towards tourism development: a meta-analysis Journal of Hospitality Marketing & Management, 2019
  • Dogan Gursoy, Erhan Bogan, Bekir Dedeoglu, Caner Caliskan Residents' perceptions of hotels' corporate social responsibility initiatives and its impact on residents' sentiments to community and support for additional tourism development JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT, 2019
  • Xun Xu, W liu, Dogan Gursoy The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction Journal of Travel Research / the Travel Research Association, 2019
  • Dogan Gursoy, Giacomo Del Chiappa, Yi Zhang Impact of destination familiarity on external information source selection process Journal of Destination Marketing and Management, 2018
  • L. Lu, D. Gursoy, C. G. Chi, G. Xiao Developing a Consumer Complaining and Recovery Effort Scale Journal of Hospitality & Tourism Research, 2018
  • Dogan Gursoy, Ruiying Cai, Gerardo Anaya, Developing a Typology of Disruptive Customer Behaviors: Influence of Customer Misbehavior on Service Experience of By-Standing Customers International Journal of Contemporary Hospitality Management, 2017
  • Li Pan, Meng Zhang, Dogan Gursoy, Lu Lu Development and validation of a destination personality scale for mainland Chinese travelers Tourism Management, 2017
  • lu Lu, Dogan Gursoy Does offering an organic food menu help restaurants excel in competition? An examination of diners’ decision-making International Journal of Hospitality Management, 2017
  • Dogan Gursoy, Medet Yolal, Manuel Ribeiro, Alexandre Netto Impact of Trust on Local Residents’ Mega-Event Perceptions and Their Support Journal of Travel Research / the Travel Research Association, 2017
  • Xun Xu, Guangshun Xiao, Dogan Gursoy Maximizing Profits Through Optimal Pricing and Sustainability Strategies: A Joint Optimization Approach Journal of Hospitality Marketing and Management, 2017
  • Robin Nunkoo, Dogan Gursoy Political trust and residents’ support for alternative and mass tourism: an improved structural model Tourism Geographies, 2017
  • Robin Nunkoo, M. Ribeiro, V Sunnassee, Dogan Gursoy Public trust in mega event planning institutions: The role of knowledge, transparency and corruption Tourism Management, 2017
  • Dogan Gursoy, Levent Altinay, Ainur Kenebayeva Religiosity and entrepreneurship behaviours International Journal of Hospitality Management, 2017
  • Gaunette Sinclair-Maragh, Dogan Gursoy Residents’ identity and tourism development: the Jamaican perspective International Journal of Tourism Sciences, 2017
  • Dogan Gursoy, M. Milito, Robin Nunkoo Residents’ Support for a Mega Event: The Case of the 2014 FIFA World Cup, Natal, Brazil. Journal of Destination Marketing & Management, 2017
  • Bing Zuo, Dogan Gursoy, Geoffrey Wall Residents’ support for red tourism in China: The moderating effect of central government Annals of Tourism Research, 2017
  • Zhe Ouyang, Dogan Gursoy, Bishnu Sharma Role of trust, emotions and event attachment on residents' attitudes toward tourism Tourism Management, 2017
  • Hui Zhang, Dogan Gursoy, Honggang Xu The Effects of Associative Slogans on Tourists’ Attitudes and Travel Intention The Moderating Effects of Need for Cognition and Familiarity Journal of Travel Research / the Travel Research Association, 2017
  • Lu Lu, Dogan Gursoy Would Consumers Pay More for Non-Genetically Modified Menu Items? an Examination of Factors Influencing Diners’ Behavioral Intentions Journal of Hospitality Marketing and Management, 2017
  • Dogan Gursoy, Giacomo Del Chiappa, Yi Zhang Preferences regarding external information sources: a conjoint analysis of visitors to Sardinia, Italy Journal of Travel & Tourism Marketing, 2017
  • Gaunette Sinclair-Maragh, Dogan Gursoy A Conceptual Model of Residents’ Support for Tourism Development in Developing Countries Tourism Planning & Development, 2016
  • Hyounae Min, Nancy Swanger, Dogan Gursoy A Longitudinal Investigation of the Importance of Course Subjects in the Hospitality Curriculum: An Industry Perspective Journal of Hospitality & Tourism Education / Council on Hotel, Restaurant and Institutional Education, 2016
  • Dogan Gursoy, Jennifer Sandstrom An Updated Ranking of Hospitality and Tourism Journals Journal of Hospitality & Tourism Research, 2016
  • Allan Lu, Dogan Gursoy, Carol Lu Antecedents and outcomes of consumers’ confusion in the online tourism domain Annals of Tourism Research, 2016
  • Allan Lu, Dogan Gursoy Impact of Job Burnout on Satisfaction and Turnover Intention Do Generational Differences Matter? Journal of Hospitality & Tourism Research, 2016
  • Medet Yolal, Dogan Gursoy, Muzaffer Uysal, Hyelin Kim, Sila Karacaoglu Impacts of festivals and events on residents’ well-being Annals of Tourism Research, 2016
  • Zhang Meng, Pan Li, Dogan Gursoy, others Persuasiveness of signboard messages in scenic spots: the impact of linguistic style and color valence. Tourism Tribune, 2016
  • Robin Nunkoo, Dogan Gursoy Rethinking The Role of Power and Trust in Tourism Planning Journal of Hospitality Marketing and Management, 2016
  • Dilek Atc, Kamil Unur, Dogan Gursoy The Impacts of Hosting Major Sporting Events: Resident’s Perceptions of the Mediterranean Games 2013 in Mersin International Review of Management and Marketing, 2016
  • Allan Lu, Dogan Gursoy, Giacomo Del Chiappa The Influence of Materialism on Ecotourism Attitudes and Behaviors Journal of Travel Research / the Travel Research Association, 2016
  • Lu Lu, Allan Lu, Dogan Gursoy, Nathan Neale Work engagement, job satisfaction, and turnover intentions: A comparison between supervisors and line-level employees International Journal of Contemporary Hospitality Management, 2016
  • ZHANG Meng, PAN Li, Dogan Gursoy, others 景区规范类标识牌劝说效果研究——基于语言风格与颜色效价的匹配影响 旅游学刊, 2016
  • Lu Lu, Allan Lu, Dogan Gursoy, Nathan Neale Work engagement, job satisfaction, and turnover intentions International Journal of Contemporary Hospitality Management, 2016
  • Allan Lu, Dogan Gursoy Impact of Job Burnout on Satisfaction and Turnover Intention Journal of Hospitality & Tourism Research, 2016
  • Xun Xu, Dogan Gursoy A conceptual framework of sustainable hospitality supply chain management Journal of Hospitality Marketing and Management, 2015
  • Allan Lu, Dogan Gursoy A conceptual model of consumers’ online tourism confusion International Journal of Contemporary Hospitality Management, 2015
  • Bishnu Sharma, Dogan Gursoy An Examination of Changes in Residents’ Perceptions of Tourism Impacts Over Time: The Impact of Residents’ Socio-demographic Characteristics Asia Pacific Journal of Tourism Research, 2015
  • Allan Lu, Dogan Gursoy, Carol Lu Authenticity perceptions, brand equity and brand choice intention: The case of ethnic restaurants International Journal of Hospitality Management, 2015
  • Lu Lu, Dogan Gursoy, Christina Chi, Guangshun Xiao Developing a Consumer Complaining and Recovery Effort Scale Journal of Hospitality & Tourism Research, 2015
  • Sila Karacaoglu, Medet Yolal, Dogan Gursoy Examining the perceptions of mobility-impaired travelers: An analysis of service expectations, evaluations, and travel barriers Tourism Review International, 2015
  • Josef Mazanec, John Crotts, Dogan Gursoy, Lu Lu Homogeneity versus heterogeneity of cultural values: An item-response theoretical approach applying Hofstede’s cultural dimensions in a single nation Tourism Management, 2015
  • Chaozhi Zhang, Dogan Gursoy, Zeng Deng, Jun Gao Impact of culture on perceptions of landscape names Tourism Geographies, 2015
  • Gaunette Sinclair-Maragh, Dogan Gursoy Imperialism and tourism: The case of developing island countries Annals of Tourism Research, 2015
  • Xun Xu, Dogan Gursoy Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviors International Journal of Hospitality Management, 2015
  • Xun Xu, Dogan Gursoy Motivators and Inhibitors of Implementing Sustainable Hospitality Supply Chain Management Collaboration in Tourism Businesses and Destinations: A Handbook, 2015
  • Gaunette Sinclair-Maragh, Dogan Gursoy, Michael Vieregge Residents׳ perceptions toward tourism development: A factor-cluster approach Journal of Destination Marketing and Management, 2015
  • Chaozhi Zhang, Honggen Xiao, Dogan Gursoy, Yong Rao Tacit knowledge spillover and sustainability in destination development Journal of Sustainable Tourism, 2015
  • Liyuan Huang, Dogan Gursoy, Honggang Xu Impact of personality traits and involvement on prior knowledge Annals of Tourism Research, 2014
  • Azilah Kasim, Dogan Gursoy, Fevzi Okumus, Anthony Wong The importance of water management in hotels: a framework for sustainability through innovation Journal of Sustainable Tourism, 2014
  • Dogan Gursoy, Joseph S. Chen, Christina G. Chi Theoretical examination of destination loyalty formation International Journal of Contemporary Hospitality Management, 2014
  • Azilah Kasim, Hisham Dzakiria, Dogan Gursoy, Fevzi Okumus A need to motivate hotels in innovative water management International Journal of Arts & Sciences, 2013
  • Dogan Gursoy, Anna Parroco, Raffaele Scuderi An examination of tourist arrivals dynamics using short-term time series data: a space–time cluster approach Tourism Economics, 2013
  • Robin Nunkoo, Dogan Gursoy, Haywantee Ramkissoon Developments in hospitality marketing and management: Social network analysis and research themes Journal of Hospitality Marketing and Management, 2013
  • Christina Chi, Thomas Maier, Dogan Gursoy Employees’ perceptions of younger and older managers by generation and job category International Journal of Hospitality Management, 2013
  • Dogan Gursoy, Christina Chi, Ersem Karadag Generational differences in work values and attitudes among frontline and service contact employees International Journal of Hospitality Management, 2013
  • Ercan Sirakaya-Turk, Dogan Gursoy Predictive validity of SUSTAS Tourism Analysis, 2013
  • T Maier, Dogan Gursoy Timeshare Industry Leadership and Human Resource Implications of Employee and Guest Satisfaction , 2013
  • Robin Nunkoo, Haywantee Ramkissoon, Dogan Gursoy Use of structural equation modeling in tourism research past, present, and future Journal of Travel Research / the Travel Research Association, 2013
  • Jeongdoo Park, Dogan Gursoy Generation effects on work engagement among U.S. hotel employees International Journal of Hospitality Management, 2012
  • Dogan Gursoy, Brendan Chen Factors influencing camping behavior: The case of Taiwan Journal of Hospitality Marketing and Management, 2012
  • Jeongdoo Park, Dogan Gursoy Generation effects on work engagement among US hotel employees International Journal of Hospitality Management, 2012
  • Dogan Gursoy, Imran Rahman, Nancy Swanger Industry’s Expectations from Hospitality Schools: What has changed? Journal of Hospitality & Tourism Education / Council on Hotel, Restaurant and Institutional Education, 2012
  • Robin Nunkoo, Haywantee Ramkissoon, Dogan Gursoy Public trust in tourism institutions Annals of Tourism Research, 2012
  • Robin Nunkoo, Dogan Gursoy Residents’ support for tourism: An identity perspective Annals of Tourism Research, 2012
  • Robin Nunkoo, Dogan Gursoy Residents’ support for tourism Annals of Tourism Research, 2012
  • Dogan Gursoy, Christina Chi, Denney Rutherford Alcohol-service liability: Consequences of guest intoxication International Journal of Hospitality Management, 2011
  • Dogan Gursoy Destination information search strategies Destination Marketing and Management: Theories and Applications. CABI: Wallington, UK, 2011
  • Jeongdoo Par, Dogan Gursoy Generation Effect on the Relationship between Work Engagement Satisfaction, andTurnover Itention among US Hotel Employees, 2011
  • Jeongdoo Park, Dogan Gursoy Generation effect on the relationship between work engagement, satisfaction, and turnover intention among US hotel employees , 2011
  • Dogan Gursoy, Yasin Boylu, Umut Avci Identifying the complex relationships among emotional labor and its correlates International Journal of Hospitality Management, 2011
  • Dogan Gursoy Modeling tourist information search behavior: A structural modeling approach Saarbrücken: Lambert Academic Publishing, 2011
  • JM Gau, Dogan Gursoy, E Sirakaya-Turk, M Uysal, WE Hammitt, JJ Vaske, others Relationship analysis: t-tests, analysis of variance and cross tabulations. Research methods for leisure, recreation and tourism, 2011
  • Dogan Gursoy, Christina Chi, Jin Ai, Brendan Chen Temporal change in resident perceptions of a mega-event: The Beijing 2008 Olympic Games Tourism Geographies, 2011
  • Dogan Gursoy, Mark Bonn, Christina Chi An examination of general, nondestination-specific versus destination-specific motivational factors Journal of Hospitality Marketing and Management, 2010
  • Nancy Swanger, Dogan Gursoy An industry-driven model of hospitality curriculum for programs housed in accredited colleges of business: E-assessment tool (e-AT)–Part IV Journal of Hospitality & Tourism Education / Council on Hotel, Restaurant and Institutional Education, 2010
  • Dogan Gursoy Chaotic changes in distribution channels: implications for hospitality companies , 2010
  • Robin Nunkoo, Dogan Gursoy, Thanika Juwaheer Island residents’ identities and their support for tourism: an integration of two theories Journal of Sustainable Tourism, 2010
  • Dogan Gursoy, Christina Chi, Pam Dyer An examination of locals’ attitudes Annals of Tourism Research, 2009
  • Christina Chi, Dogan Gursoy, Hailin Qu Demographic variables and loyalty formation: a systematic examination , 2009
  • Dogan Gursoy, SEYHMUS BALOGLU, Christina Chi Destination competitiveness of Middle Eastern countries: An examination of relative positioning Anatolia: An International Journal of Tourism and Hospitality Research, 2009
  • Christina Chi, Dogan Gursoy Employee satisfaction, customer satisfaction, and financial performance: An empirical examination International Journal of Hospitality Management, 2009
  • Haywantee Ramkissoon, Robin Nunkoo, Dogan Gursoy How consumption values affect destination image formation AG Woodside, CM Megehee and A. Ogle, eds, 2009
  • Christina Chi, Dogan Gursoy How to help your graduates secure better jobs? An industry perspective International Journal of Contemporary Hospitality Management, 2009
  • Deepak Chhabra, Dogan Gursoy Life dynamism explorations on perceived quality of life and social exchange paradigms in casino settings Leisure Sciences, 2009
  • Dogan Gursoy, Christina Chi, Pam Dyer Locals’ attitudes toward mass and alternative tourism: the case of Sunshine Coast, Australia Journal of Travel Research / the Travel Research Association, 2009
  • Janet Neal, Dogan Gursoy A multifaceted analysis of tourism satisfaction Journal of Travel Research / the Travel Research Association, 2008
  • Bishnu Sharma, Pam Dyer, Jennifer Carter, Dogan Gursoy Exploring residents’ perceptions of the social impacts of tourism on the Sunshine Coast, Australia International Journal of Hospitality & Tourism Administration, 2008
  • Dogan Gursoy, Thomas Maier, Christina Chi Generational differences: An examination of work values and generational gaps in the hospitality workforce International Journal of Hospitality Management, 2008
  • Brendan Chen, Dogan Gursoy Preparing students for careers in the leisure, recreation, and tourism field Journal of Teaching in Travel & Tourism, 2008
  • Melih Madanoglu, Mehmet Erdem, Dogan Gursoy Risk return and cost of equity of small and large casual-dining restaurants International Journal of Hospitality Management, 2008
  • Dogan Gursoy, Christina Chi Travelers’ information search behavior Handbook of hospitality marketing management, 2008
  • KW Kendall, Dogan Gursoy A managerial approach to positioning and branding: Eponymous or efficient Tourism Analysis, 2007
  • Nancy Swanger, Dogan Gursoy An industry-driven model of hospitality curriculum for programs housed in accredited colleges of business: Program learning outcomes-Part III Journal of Hospitality & Tourism Education / Council on Hotel, Restaurant and Institutional Education, 2007
  • Dogan Gursoy, Erdogan Ekiz, Christina Chi Impacts of organizational responses on complainants’ justice perceptions and post-purchase behaviors Journal of quality assurance in hospitality & tourism, 2007
  • Deepak Chhabra, Dogan Gursoy Perceived impacts of gambling: Integration of two theories UNLV Gaming Research & Review Journal, 2007
  • Dogan Gursoy, Nancy Swanger Performance-enhancing internal strategic factors and competencies: Impacts on financial success International Journal of Hospitality Management, 2007
  • Dogan Gursoy, Ken McCleary, Lawrence Lepsito Propensity to complain: Effects of personality and behavioral factors Journal of Hospitality & Tourism Research, 2007
  • Pam Dyer, Dogan Gursoy, Bishnu Sharma, Jennifer Carter Structural modeling of resident perceptions of tourism and associated development on the Sunshine Coast, Australia Tourism Management, 2007
  • Michael O’Fallon, Dogan Gursoy, Nancy Swanger To buy or not to buy: Impact of labeling on purchasing intentions of genetically modified foods International Journal of Hospitality Management, 2007
  • Murat Emeksiz, Dogan Gursoy, Orhan Icoz A yield management model for five-star hotels: Computerized and non-computerized implementation International Journal of Hospitality Management, 2006
  • Dogan Gursoy, KW Kendall Hosting mega events: Modeling locals’ support Annals of Tourism Research, 2006
  • Dogan Gursoy, Eric Spangenberg, Denney Rutherford The hedonic and utilitarian dimensions of attendees’ attitudes toward festivals Journal of Hospitality & Tourism Research, 2006
  • Hyun Kim, Dogan Gursoy, Soo-Bum Lee The impact of the 2002 World Cup on South Korea: comparisons of pre-and post-games Tourism Management, 2006
  • Ismail Genc, Jon Miller, Dogan Gursoy The Macroeconomic Environment and Airline Profitability: A Study of us Regional Airlines Tourism Analysis, 2006
  • Zaher Hallab, Dogan Gursoy US Travelers’ Healthy-Living Attitudes’ Impacts on Their Travel Information Environment Journal of Hospitality & Leisure Marketing, 2006
  • Dogan Gursoy, K.W. Kendall Hosting mega events Annals of Tourism Research, 2006
  • Zaher Hallab, Dogan Gursoy U.S. Travelers' Healthy-Living Attitudes' Impacts on Their Travel Information Environment Journal of Hospitality & Leisure Marketing, 2006
  • Dogan Gursoy, Nancy Swanger An industry-driven model of hospitality curriculum for programs housed in accredited colleges of business: Part II Journal of Hospitality & Tourism Education / Council on Hotel, Restaurant and Institutional Education, 2005
  • Dogan Gursoy, W Umbreit Exploring students’ evaluations of teaching effectiveness: What factors are important? Journal of Hospitality & Tourism Research, 2005
  • Dogan Gursoy, Ming-Hsiang Chen, Hyun Kim The US airlines relative positioning based on attributes of service quality Tourism Management, 2005
  • Dogan Gursoy, Nancy Swanger An industry-driven model of hospitality curriculum for programs housed in accredited colleges of business Journal of Hospitality & Tourism Education / Council on Hotel, Restaurant and Institutional Education, 2004
  • Dogan Gursoy, Ken McCleary An integrative model of tourists’ information search behavior Annals of Tourism Research, 2004
  • Dogan Gursoy, Nancy Swanger Assessment of Curriculum: Industry Perspectives ISTTE, 2004
  • Claudia Jurowski, Dogan Gursoy Distance effects on residents’ attitudes toward tourism Annals of Tourism Research, 2004
  • Dogan Gursoy, Denney Rutherford Host attitudes toward tourism: An improved structural model Annals of Tourism Research, 2004
  • Denney Rutherford, Dogan Gursoy Las actitudes de las comunidades de destino hacia el turismo: un modelo estructural mejorado Annals of Tourism Research, 2004
  • Dogan Gursoy, Kyungmi Kim, Muzaffer Uysal Perceived impacts of festivals and special events by organizers: an extension and validation Tourism Management, 2004
  • Dogan Gursoy, W Umbreit Tourist information search behavior: cross-cultural comparison of European union member states International Journal of Hospitality Management, 2004
  • Dogan Gursoy, Ken McCleary Travelers’ prior knowledge and its impact on their information search behavior Journal of Hospitality & Tourism Research, 2004
  • Ken McCleary, Dogan Gursoy Un modelo integral del comportamiento de los turistas en busca de información Annals of Tourism Research, 2004
  • Dogan Gursoy, Denney Rutherford Host attitudes toward tourism Annals of Tourism Research, 2004
  • Dogan Gursoy, Erdogan Gavcar International leisure tourists’ involvement profile Annals of Tourism Research, 2003
  • Erdogan Gavcar, Dogan Gursoy Perfil de implicación del turista internacional Annals of Tourism Research, 2003
  • Dogan Gursoy Prior product knowledge and its influence on the traveler’s information search behavior Journal of Hospitality & Leisure Marketing, 2003
  • Dogan Gursoy, Ken McCleary, Lawrence Lepsito Segmenting dissatisfied restaurant customers based on their complaining response styles Journal of foodservice business research, 2003
  • Dogan Gursoy, Claudia Jurowski, Muzaffer Uysal Actitudes de los residentes. Un enfoque de modelización estructural Annals of Tourism Research, 2002
  • Erdogan Gavcar, Dogan Gursoy Research Note: An Examination of Destination-Originated (Pull) Factors Tourism Analysis, 2002
  • Dogan Gursoy, Claudia Jurowski, Muzaffer Uysal Resident attitudes: A structural modeling approach Annals of Tourism Research, 2002
  • Dogan Gursoy, Claudia Jurowski, Muzaffer Uysal Resident attitudes Annals of Tourism Research, 2002
  • Joseph Chen, Dogan Gursoy An investigation of tourists’ destination loyalty and preferences International Journal of Contemporary Hospitality Management, 2001
  • Dogan Gursoy Development of a travelers’ information search behavior model , 2001
  • Yooshik Yoon, Dogan Gursoy, Joseph Chen Validating a tourism development theory with structural equation modeling Tourism Management, 2001
  • Dogan Gursoy, Joseph Chen Competitive analysis of cross cultural information search behavior Tourism Management, 2000
  • Joseph Chen, Dogan Gursoy Cross-cultural comparison of the information sources used by first-time and repeat travelers and its marketing implications International Journal of Hospitality Management, 2000
  • Yooshik Yoon, Dogan Gursoy, Sam Joseph An investigation of the relationship between tourism impacts and host communities’ characteristics Anatolia: An International Journal of Tourism and Hospitality Research, 1999
  • Dogan Gursoy The couple life cycle: An alternative approach and the empirical evaluation of the couple life cycle Journal of Hospitality & Leisure Marketing, 1999

    Books/Book Chapters

    • Book Dogan Gursoy, Mehmet Sariisik, Robin Nunkoo, Erdogan Bogan COVID-19 and the Hospitality and Tourism Industry: A Research Companion
    • Book Dogan Gursoy, Francis Buttle, david Bowie Hospitality Marketing: Principles and Practices, 4th Edition
    • Book Dogan Gursoy, Sedat Celik Routledge Handbook of Social Psychology of Tourism
    • Book R. P. S Kaurav, Dogan Gursoy The Handbook of Tourism and Social Media
    • Book Rahul Kaurav, Dogan Gursoy, Nimit Chowdhary An SPSS Guide for Tourism, Hospitality and Events Researchers
    • Book Dogan Gursoy, Robin Nunkoo, Medet Yolal Festival and Event Tourism Impacts
    • Book Dogan Gursoy, Robin Nunkoo, Routledge Handbook of Tourism Impacts: A Theoretical Perspective
    • Book Dogan Gursoy Routledge Handbook of Hospitality Marketing
    • Book Marios Sotiriadis, Dogan Gursoy The Handbook of Managing and Marketing Tourism Experiences
    • Book Dogan Gursoy, Melville Saayman, Marios Sotiriadis Collaboration in tourism businesses and destinations: A handbook
    • Book Chapter Gaunette Sinclair-Maragh, Dogan Gursoy Flora and fauna, tourism

      Presentations

      • Dogan Gursoy Development of Knowledge in Hospitality and Tourism
      • Dogan Gursoy The Other Side of the Picture in Sustainable Tourism Development: Service Quality, Tourist Satisfaction and Destination Loyalty
      • Dogan Gursoy Publishing in Leading Journals
      • Dogan Gursoy Scientific, humanistic and professional challenges in the study of hospitality and tourism
      • Dogan Gursoy Trends and Critical Challenges in Graduate Education in the field of hospitality and tourism
      • Dogan Gursoy Development of knowledge in the field of hospitality and tourism.
      • Dogan Gursoy Destination competitiveness.
      • Dogan Gursoy Publishing your Research in Top Tier Journals
      • Dogan Gursoy Innovation in hospitality and tourism
      • Dogan Gursoy Research and Publications in Top Tier Journals
      • Dogan Gursoy Publishing your Research in Top Tier Journals
      • Dogan Gursoy So you want to be a published author?
      • Dogan Gursoy Bigger Than You Think: The Economic Impact of Tourism on the Puget Sound Economy.
      • Dogan Gursoy Publishing in Top Tier Journals
      • Dogan Gursoy “Development of Knowledge in Tourism and Publishing in Leading International Journals”
      • Dogan Gursoy “Publishing in Leading International Journals”
      • Dogan Gursoy “Publishing in Leading International Journals”
      • Dogan Gursoy “Understanding Travelers’ Information Search Behavior”
      • Dogan Gursoy “Working with Co-Authors to Publish in Leading International Journals”
      • Dogan Gursoy The Positive and Negative Impacts of Travel/Tourism on the Quality of Life in Third World and Developing Nations—Measurement Issues

        Conference Proceedings

        • Lu Lu, Li Pan, Developing a destination personality scale of China
        • Dogan Gursoy, B Sharma, AP Netto, Manuel Riberio, Medet Yolal, T Lee, others 2014 FIFA World Cup in Brazil: local residents’ perceptions of impacts, emotions, attachment, and their support for the event.
        • Medet Yolal, Rozalia Rus, Smaranda Cosma, Dogan Gursoy A Pilot Study on Spectators’ Motivations and Their Socio-Economic Perceptions of a Film Festival
        • Robin Nunkoo, Haywantee Ramkissoon, Dogan Gursoy, Christina Chi A Model for Understanding Residents’ Support for Tourism in Small Islands
        • Dogan Gursoy, Thomas Maier Generational leadership in the hospitality workforce
        • Dogan Gursoy, JS Chen, Y Yoon Using structural equation modeling to assess the affects of tourism impact factors and local residents support for tourism development

          Other

          • Christina Chi, Shahrim AbKarim, Dogan Gursoy EXAMINING THE RELATIONSHIP BETWEEN FOOD IMAGE AND TOURISTS’BEHAVIORAL INTENTIONS
          • Dogan Gursoy, Muzaffer Uysal, Ercan Sirakaya-Turk, Yuksel Ekinci, Seyhmus Baloglu Handbook of scales in tourism and hospitality research