Carson College of Business Faculty Directory

Carson College Directory

Hyun Kim

Professor
Hospitality Business Management

Contact

Phone: (509) 335-4706
Office: TODD 331C

Education

  • PhD (Kansas State University)
  • MS (Florida International University)
  • BA (Yonsei University)

Hyun Kim

Dr. Kim is a professor and Craig Schafer Fellow in the School of Hospitality Business Management. She teaches service operations management and travel and society and business and serves as the coordinator and advisor of the National Society of Minorities in Hospitality. Dr. Kim focuses her research in the areas of service marketing and management and HR, including service quality, customer post-purchase behavior, branding strategies, burnout/engagement, coping styles, emotional intelligence, and emotional labor. Her research has appeared in International Journal of Hospitality Management, Journal of Hospitality and Tourism Research, International Journal of Contemporary Hospitality Management, Tourism Management, and Service Industries Journal. She has presented her research findings at numerous conferences and has been invited as keynote speaker at international conferences. She is the co-executive editor of the Journal of Hospitality and Tourism Education. She received the Best Paper Award at ICHRIE in 2005 and the Outstanding Reviewer Award of Journal of Service Theory and Practice (formerly, Managing Service Quality) in 2009. She was ranked 42nd in the world for research productivity among hospitality faculty by Journal of Hospitality and Tourism Research in 2011, and 14th by Journal of Culinary Science and Technology in 2012. She is a multiple-time recipient of the Dean's Excellence Award.

Research Interests

branding strategy
burnout/engagement
coping styles
customer post-purchase behavior
emotional intelligence
emotional labor
employee wellbeing
individual differences and job characteristics in hospitality work outcomes
service behavior
work engagement

Journal Articles

  • SongJun Xu, Hyun Jeong Kim , M Liang, K Ryu Interrelationships among Tourist Involvement, Tourist Experience, and Environmentally Responsible Behavior: A Case Study of Nansha Wetland Park, China Journal of Travel & Tourism Marketing, 2018
  • Yaou Hu, Zihui Ma, Hyun Jeong Kim Examining Effects of Internal Branding on Hospitality Student Interns’ Brand-supportive Behaviors: The Role of Value Congruence Journal of Hospitality and Tourism Education , 2018
  • Yaou Hu, Hyun Jeong Kim Positive and Negative eWOM Motivations and Hotel Customers’ eWOM Creation: Does Personality Matter? International Journal of Hospitality Management, 2018
  • Ji Wen, Yaou Hu, Hyun Jeong Kim Hotel Guests' Cultural Values, Positive Emotions, and eWOM Intention: Extending the Cognitive Appraisal Framework International Journal of Contemporary Hospitality Management, 2018
  • Hyun Jeong Kim, Miyoung Jeong Research on Hospitality and Tourism Education: Now and Future Tourism Management Perspective, 2018
  • Hyun Kim, W Huh, J Jun, Is All Support Equal? The Moderating Effects of Supervisor, Coworker, and Organizational Support on the Link between Emotional Labor and Job Performance BRQ Business Research Quarterly, 2017
  • H Min, J Park, H Kim Common Method Bias in Hospitality Management Research: A Critical Review of the Literature and an Empirical Study International Journal of Hospitality Management, 2016
  • Hyounae Min, Hyun Jeong Kim, Jeongdoo Park Extending the Challenge-Hindrance Stressor Framework: The Role of Psychological Capital International Journal of Hospitality Management, 2015
  • Hyun Kim, Jeongdoo Park, Ji Wen General managers’ environmental commitment and environmental involvement of lodging companies International Journal of Contemporary Hospitality Management, 2015
  • J Park, H Kim Environmental Proactivity of Hotel Operations: Antecedents and the Moderating Effect of Ownership Types International Journal of Hospitality Management, 2014
  • T.S. Stumpf, Jeongdoo Park, Hyun Jeong Kim Appreciative and consumptive lodging attributes: Conceptualization and measurement International Journal of Hospitality Management, 2014
  • Junsung Park, Hyun Kim, K. McCleary The Impact of Top Management's Environmental Attitudes on Hotel Companies' Environmental Management Journal of Hospitality & Tourism Research, 2014
  • Kara Wolfe, Hyun Jeong Kim Emotional Intelligence, Job Satisfaction, and Job Tenure among Hotel Managers Journal of Human Resources in Hospitality & Tourism, 2013
  • H. Kim, Jeongdoo Park, Myung-Ja Kim, Kisang Ryu Does perceived restaurant food healthiness matter? Its influence on value, satisfaction and revisit intentions in restaurant operations in South Korea International Journal of Hospitality Management, 2013
  • Hyun Jeong Kim Editorial: Introducing the New Executive Editor for JHTE Journal of Hospitality and Tourism Education, 2012
  • Hung Su, Yu-An Huang, Glen Brodowsky, Hyun Jeong Kim The Impact of Product Placement on TV-induced Tourism: Korean TV Dramas and Taiwanese Viewers Tourism Management, 2011
  • Hyun Jeong Kim, Jerome Agrusa Hospitality Service Employees’ Coping styles: The Role of Emotional Intelligence, Two Basic Personality Traits, and Socio-Demographic Factors International Journal of Hospitality Management, 2011
  • Hyun Jeong Kim Service Orientation, Service Quality, Customer Satisfaction, and Customer Loyalty: Testing a Structural Model Journal of Hospitality Marketing and Management, 2011
  • E Nagao, Hyun Jeong Kim National Society of Minorities in Hospitality 21st National Conference & Career Fair: Switching Gears, Shifting into Overdrive February 18-21, 2010 Journal of Hospitality Marketing and Management, 2010
  • Ming-Hsiang Chen, Hyun Jeong Kim Tourism Expansion and Corporate Earnings in the Tourism Industry The Service Industries Journal, 2010
  • Hyun Jeong Kim, Ming-Hsiang Chen, Hung-Jen Su The Impact of Korean TV dramas on Taiwanese Tourism Demand for Korea Tourism Economics, 2009
  • H. J. Kim, P. Tavitiyaman, Woo Gon Kim The Effect of Management Commitment To Service On Employee Service Behaviors: the Mediating Role of Job Satisfaction Journal of Hospitality & Tourism Research, 2009
  • H. J. Kim, Kang Shin, Nancy Swanger Burnout and engagement: A comparative analysis using the Big Five personality dimensions International Journal of Hospitality Management, 2009
  • Woo Gon Kim, B. Jin-Sun, H. J. Kim Multidimensional Customer-Based Brand Equity and Its Consequences in Midpriced Hotels Journal of Hospitality & Tourism Research, 2008
  • H. J. Kim Hotel service providers’ emotional labor: The antecedents and effects on burnout International Journal of Hospitality Management, 2008
  • W. G. Kim, H. J. Kim Determinants of Mid-Scale Hotel Brand Equity FIU Review, 2007
  • H. J. Kim, Kang Shin, W. Umbreit Hotel job burnout: The role of personality characteristics International Journal of Hospitality Management, 2007
  • H. J. Kim, M. Chen, S. Jang Tourism Expansion and Economic Development Tourism Management, 2006
  • Soojin Lee, Woo Kim, H. J. Kim The impact of co-branding on post-purchase behaviors in family restaurants International Journal of Hospitality Management, 2006
  • H. J. Kim, Dogan Gursoy, Soo-Bum Lee The impact of the 2002 World Cup on South Korea: comparisons of pre- and post-games Tourism Management, 2006
  • MingHsiang Chen, Woo Kim, Hyun Kim The impact of macroeconomic and non-macroeconomic forces on hotel stock returns International Journal of Hospitality Management, 2005
  • Dogan Gursoy, Ming-Hsiang Chen, H. J. Kim The US airlines relative positioning based on attributes of service quality Tourism Management, 2005
  • Hyun Jeong Kim, Cynthia McCahon, Judy Miller Assessing Service Quality in Korean Casual-Dining Restaurants Using DINESERV Journal of Foodservice Business Research, 2003
  • Hyun Jeong Kim First Asia Pacific CHRIE, Seoul, Korea, May 21-23, 2003 Journal of Teaching and Travel Research, 2003
  • H. J. Kim, Cynthia McCahon, Judy Miller Service orientation for contact employees in Korean casual-dining restaurants International Journal of Hospitality Management, 2003
  • Vista Suarez, Lynda March, H. J. Kim, Carol Shanklin Factors Contributing to the Success of Hospitality Graduate Students Journal of Hospitality and Tourism Education , 2001

    Books/Book Chapters

    • Book H. J. Kim Proceedings of the 18th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism

      Presentations

      • Hyun Jeong Kim Establishing your research stream
      • Hyun Jeong Kim Hospitality service employees’ burnout and personality.
      • Hyun Jeong Kim Emotional intelligence matters in hospitality employees’ coping styles?
      • Hyun Jeong Kim Emotional intelligence
      • Hyun Jeong Kim Theoretical frameworks of job burnout.
      • Hyun Jeong Kim Industry trends in the hotel and restaurant context
      • Hyun Jeong Kim Recent trends in the hospitality and tourism industry
      • Hyun Jeong Kim U.S. hospitality graduate programs and factors contributing to the success of graduate students.
      • Hyun Jeong Kim U.S. hospitality/tourism graduate programs
      • Hyun Jeong Kim What U.S. industry recruiters expect from hospitality seniors
      • Hyun Jeong Kim Hot research topics in hospitality and tourism
      • Hyun Jeong Kim How to publish articles in leading hospitality/tourism journals
      • Hyun Jeong Kim Hospitality employees’ emotional labor

        Conference Proceedings

        • Y. Hu, H. J. Kim Relationships between Hotel Guests’ Electronic Word-of- Mouth Engagement and Personality The 22nd Annual Graduate Student Research Conference in Hospitality and Tourism
        • Songjun Xu, Hyun Jeong Kim, M. Liang The Relationships among Tourist Involvement, Tourist Experience, and Environmentally Responsible Behavior in Wetland Ecotourism The 15th Asica-Pacific CHRIE
        • H. Min, H. J. Kim Toward an Understanding of Customer Complaining: the Role of Power The 22nd annual Graduate Student Research Conference in Hospitality and Tourism
        • Y. Hu, H. J. Kim, J. Wen Examining the Formation of Hotel Customer’s eWOM Reciprocity/Altruism Motivation: The Moderating Role of Cultural Values The 2016 Global Hospitality & Tourism Conference
        • H. Min, H. J. Kim Linking Psychological Capital and Work Engagement via Motivation: The Self-Determination Theory The 2016 Global Hospitality & Tourism Conference
        • Y. Hu, H. J. Kim Understanding Tourists' Travel Planning and Execution Behaviors Based on Sensation Seeking: A Latent Class Segmentation Analysis The 21st Annual Graduate Student Research Conference in Hospitality and Tourism
        • H. Min, H. J. Kim What Drives Customer Complaints? Power and Emotion The 2016 Int’l CHRIE Conference
        • H. Min, H. J. Kim Challenge-Hindrance Stressors and Psychological Capital The 2015 Int’l CHRIE Conference
        • H. Min, J. Park, H. J. Kim Common Method Bias in Hospitality Business Research: A Critical Review of the Literature and an Empirical Study The 20th annual Graduate Student Research Conference in Hospitality and Tourism
        • J. Park, H.J. Kim Customer Mistreatment, Organization-Based Self-Esteem, and Perceived Organizational Support: A Justice Theory Perspective The 19th Annual Graduate Student Research Conference in Hospitality and Tourism
        • H.J. Kim Emotional Labor, Social Support and Employees’ Job Performance 2014 World Hospitality and Tourism Forum
        • Z. Ma, H. J. Kim The Effects of Customer-Related Social Stressors, Job Autonomy, and Emotional Intelligence on Emotional Exhaustion: A Test of Three-Way Interaction The 19th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism
        • J. Park, P.N. Jin, H.J. Kim Trickle Down of Leader Work Engagement: a Cross-Level Interaction 19th Annual Graduate Student Research Conference in Hospitality and Tourism
        • M.H. Chen, H.J. Kim, C.P. Lin Understanding the Korean Tourism Market Cycle The 2014 Int’l CHRIE Conference
        • T. S. Stumpf, H. J. Kim Environmental Attitudes and Lodging Attribute Preferences: An Appreciative-Consumptive Approach The 18th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism
        • J. D. Park, H. J. Kim How General Managers’ Commitment Impacts Environmental Proactivity in Hotels: A Resource-Based Perspective The 18th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism
        • Z. Ma, H. J. Kim The Effect of Self-Monitoring on Emotional Display and Emotional Labor among Hotel Employees The 18th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism
        • J. D. Park, H. J. Kim Environmental Proactivity in Hotels: Antecedents and Moderating Role of Ownership Type The 2012 Int’l CHRIE Conference
        • H. J. Kim, C. Lee, M. Kim, K. Ryu Restaurants’ Healthy Food Quality, Perceived Value, and Revisit Intention: Testing a Moderating Role of Green Customers in South Korea The 2011 Int’l CHRIE Conference
        • K Ryu, E Choi, W Hong, H Kim Understanding Western Consumer Behavior toward Eating Dog Meat in Korea: Application of the Extended Theory of Planned Behavior
        • H. J. Kim, J. Agrusa Emotional Intelligence and Coping Styles among Hospitality Industry Employees The 2010 Int’l CHRIE Conference
        • H. J. Kim, J. Agrusa The Effect of Socio-Demographic Variables on Self-Reported Emotional Intelligence: a Study of Hotel Industry Professionals The 2010 Asia Pacific Tourism Association Annual Conference
        • H.Y. Park, H. J. Kim, J.K. Leong Employees’ Leadership Perceptions of Transformational, Transactional and LMX Leadership Style in the Cross-Cultural Workgroups The 14th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism
        • H.Y. Park, H. J. Kim, J. K. Leong The Effect of Customer’s Self-Image Congruence with the Brand Image and Brand Personality on Perceptions of Brand Promotion in Casual Dining Restaurants The 14th Annual Graduate Education and Graduate Students Research Conference in Hospitality and Tourism
        • M. Chen, S. Chen, H. J. Kim The Impact of Tourism Expansion on Earnings Performance of Hospitality Firms The 2009 Int’l CHRIE Conference
        • H Kim, N Swanger Burnout and Engagement: A Comparative Analysis Using Personality Traits
        • M Chen, H Kim, S Huang Causal Relations among Tourism Expansion, Economic Activity, Exports, and Exchange Rates.
        • H. J. Kim, K. Shin, N. Swanger Job Engagement and Job Burnout in Fast Food Restaurants The Joint Conference of the 13th Asia-Pacific Tourism Association and the 5th Asia-Pacific CHRIE
        • H Kim Service Providers' Emotional Labor in Hotels
        • W Kim, H Kim The Effect of Four Brand Equity Dimensions on Mid-Priced Hotel Brand Equity
        • H Kim, T Umbreit The Big-Five Personality Dimensions and Employee Job Burnout
        • S Lee, H Kim, S Lee The Impact of Service Attitude and Airline Image on Customer Satisfaction
        • M. Chen, W. G. Kim, H. J. Kim Economic and Non-economic Factors and Hotel Stocks The 35th Annual Conference Proceedings of Travel and Tourism Research Association
        • H. J. Kim, D. Gursoy, S. Lee The 2002 World Cup Games-Resident Perceptions The 2003 International CHRIE Conference
        • H. J. Kim, C. McCahon Validity of DINESERV using the chain restaurants in Korea The 3rd annual Hawaii International Conference on Business
        • M Chen, H Chen Host Countries' Stock Market Reactions to the 2002 World Cup Event.
        • H Kim, J Miller, C McCahon Impact of Employee Service Orientation on Service Quality in the Restaurant Business.
        • V Suarez, H Kim, L March, C Shanklin, D Rumsey Personal Factors Contributing to the Success in Graduate Hospitality Program
        • H. J. Kim, J. Miller, C. McCahon Service Orientation, Service Quality, Satisfaction, and Customer Loyalty: Testing a Structural Model The 2000 Int’l CHRIE Conference
        • H Kim, J Miller, C McCahon Service Quality in Korean Casual Dining Restaurants.
        • V Suarez, H Kim, L March, C Shankline, D Rumsey Factors Contributing to the Success of Graduate Hospitality Students