Carson College of Business Faculty Directory

Carson College Directory

Mauricio Featherman

Associate Professor (Career Track)
Management, Information Systems, and Entrepreneurship


Phone: (509) 335-4445


  • PhD (University of Hawaii)
  • MS (University of Southern California)
  • BS (San Diego State University)

Mauricio Featherman

Research Interests

consumer attitudes
consumer behavior
consumer decision-making
consumer decision-making in online contexts
consumer perceptions and assessments of transaction and purchasing risk
decision-making under conditions of uncertainty
information security and privacy
information systems
information systems (IS) adoption and use
risk management
risk measurement and management
risk taking

Teaching Interests

business intelligence
business modeling with spreadsheets
consumer judgment and decision making
data analytics
data and database management
data integration
data visualization
data warehousing
information systems
principles of marketing
professional development

Journal Articles

  • Phillip Longstreet, Stoney Brooks, Mauricio Featherman, Eleanor Loiacono Evaluating website quality: which decision criteria do consumers use to evaluate website quality? Information Technology & People, 2022
  • Professor Shanmugam, Mauricio Featherman Managing Enterprise Social Media to Develop Consumer Trust British Food Journal, 2022
  • Mauricio Featherman, Jasper Shizen, Christopher Califf The Impact of New Technologies on Consumers Beliefs: Reducing the Perceived Risks of Electric Vehicle Adoption , 2021
  • Saeid Rezaei, Nick Hajli, Ayantunji Gbadosi, Niloofar Aghaali, Mauricio Featherman Brand Value Co-creation in the Social Commerce Era: Empirical Evidence from Iran Journal of Electronic Commerce Research, 2021
  • Yan Kong, Yichuan Wang, Sam Hajli, Mauricio Featherman In Sharing We Trust: Examining the Effect of Social and Technical Enablers on Millennials’ Trust in Sharing Commerce Computers in Human Behavior, 2020
  • Xiaolin Lin, Saonee Sarker, Mauricio Featherman Users’ Psychological Perceptions of Information Sharing in the Context of Social Media: A Comprehensive Model International Journal of Electronic Commerce, 2019
  • Xiaolin Lin, Mauricio Featherman, Stoney Brooks, Nick Hajli Exploring Gender Differences in Online Consumer Purchase Decision Making: An Online Product Presentation Perspective Information Systems Frontiers, 2018
  • Nick Hajli, Mauricio Featherman The impact of new ICT technologies and its applications on health service development and management , 2018
  • Nick Hajli, Mauricio Featherman Social commerce and new development in e-commerce technologies International Journal of Information Management, 2017
  • Xiaolin Lin , Mauricio Featherman Understanding factors affecting users’ social networking site continuance: A gender difference perspective Information & Management, 2017
  • Mauricio Featherman, N. Hajli Self-service technologies and e-services risks in social commerce era Journal of Business Ethics: JBE, 2016
  • M Hajli, Julian Sims, Mauricio Featherman, Peter Love Credibility of information in online communities Journal of Strategic Marketing, 2015
  • Hatem Bugshan, Nick Hajli, Xiaolin Lin, Mauricio Featherman Social media for developing health services Qualitative Market Research, 2014
  • N. Hajli, X. Lin, Mauricio Featherman, Y. Wang Social word of mouth: How trust develops in the market International Journal of Market Research, 2014
  • M Hajli , H Bugshan, X Lin , Mauricio Featherman From e-learning to social learning - A health care study European Journal of Training and Development, 2013
  • Mauricio Featherman, J Thatcher, R Pak, R Zimmerman, R Wright The influence of interactivity in E-Service Offerings: An empirical examination of benefits and risks AIS Transactions on Human-Computer Interaction, 2011
  • J.D. Wells, D.E. Campbell , J.S. Valacich, Mauricio Featherman The effect of perceived novelty on the adoption of information technology innovations: A risk/reward perspective Decision Sciences, 2010
  • Mauricio Featherman, A Miyazaki, David Sprott Reducing online privacy risk to facilitate e-service adoption: The influence of perceived ease of use and corporate credibility Journal of Services Marketing, 2010
  • Mauricio Featherman, J Valacich, J Wells Is that authentic or artificial? Understanding consumer perceptions of risk in e-service encounters Information Systems Journal, 2006
  • Mauricio Featherman, P Pavlos Predicting e-services adoption: A perceived risk facets perspective International Journal of Human-computer Studies, 2003
  • Mauricio Featherman Extending the Technology Acceptance Model by inclusion of perceived risk , 2001


    • Mauricio Featherman Internet Anxiety: Effects on E-commerce

      Conference Proceedings

      • X Lin, Y Li, C Califf, Mauricio Featherman Can social role theory explain gender differences in Facebook usage? Proceedings of the Annual Hawaii International Conference on System Sciences
      • X Lin, S Brooks, Mauricio Featherman Do interactivity and vividness impact objective and subjective claims of online product presentation? 19th Americas Conference on Information Systems, AMCIS 2013 - Hyperconnected World: Anything, Anywhere, Anytime
      • X. Lin, C. Califf, Mauricio Featherman Gender differences in IS: A literature review 18th Americas Conference on Information Systems 2012, AMCIS 2012
      • Mauricio Featherman, J Wells The intangibility of e-services: Effects on artificiality, perceived risk, and adoption Proceedings of the Hawaii International Conference on System Sciences
      • Mauricio Featherman Applying TAM to E-Services Adoption: The moderating role of perceived risk Proceedings of the 36th Hawaii International Conference on System Sciences
      • Mauricio Featherman, P. Pavlos Predicting e-services adoption: a perceived risk facets perspective Proceedings of the 8th Annual Association for Information Systems Americas Conference
      • Mauricio Featherman Tourism database marketing and computerized referral systems: Opportunities for Improved Service Levels and Increased Profits University of Guam
      • Mauricio Featherman A review of small business accounting software - for the non-accountant University of Guam